Work Out What the Problem Is
A heuristic for problem-solving: identify whether the problem is obvious or fuzzy, then narrow it down and write it down.
THE IDEA
1. Work Out What the Problem Is
In some cases, it’s obvious. For example, if you know that you need to choose a new school for your child, solving the problem is a matter of evaluating local schools and picking the best option. On the other hand, some problems aren’t so easy to pin down. You might know that you are unhappy in a specific situation, but perhaps the details are a bit fuzzy.
For instance, if you know that you dislike going into work, you’ll need to think carefully about the underlying source of the issue. What is it about the environment or the work itself that is making you sad or depressed?
Upon reflection, you may discover that the problem is, “I need to find a new job,” or “I need to be more organized so that I can meet all my deadlines and have a less stressful time at work.”
These are possible responses to a problem. Before choosing one, write down the specific difficulty and the evidence for it, such as missed deadlines or an unsuitable work environment.
When to use it
When feeling overwhelmed at work, investigate whether workload, organization, or working conditions contribute to the difficulty.
When making a major life decision like moving to a new city, first clarify what the actual problem is (e.g., need for better opportunities, desire for change, etc.).
In educational settings, when a student is struggling, use this to determine if the problem is lack of understanding, motivation, or external factors.
When faced with a complex personal issue, break it down by asking 'What exactly is the problem?' and writing it down to gain clarity.
FROM THEORY TO EVERYDAY LIFE
In practice
Choosing a new school for your child
The problem is obvious: you need to choose a new school. The solution involves evaluating local schools and picking the best option.
Disliking going into work
The problem is fuzzy: you know you are unhappy but need to reflect on the underlying source. It might be about the environment or the work itself. Possible responses include 'I need to find a new job' or 'I need to be more organized'.
A MOMENT TO REFLECT
Put it to work.
Think of a current problem you are facing. Is it obvious or fuzzy? What steps can you take to narrow it down?
What underlying sources might be contributing to your dissatisfaction in a situation?
How does writing down the problem help clarify your next steps?
CONTINUE THE CONVERSATION
Source texts
- Thinking in Systems and Mental Models Think Like a Super Thinker (Dawson, Marcus P)